I was a corporate client at the Cumberland Hotel in London, where I commited 4500 rooms. A number of mistakes came up with some guests, including an important figure whom I shall not name for sake of discression, but when I asked Mr. Denis Rollet why it happened, he says Indian's and Muslims are just like that. Till today I have not received a consolidated bill for my taxes, given that I stayed there for a few months, and had employess, guests, and business associates coming in and out.
I recently have been diagnosed with the Swine Flu at the Cumberland Hotel, Cumberland place, London.
I have been on Tamiflu for the last three days under the care of Dr. V. Bhatt and my symptoms have dissipated. Between a combination of fear of reinfection, and a racist attitude of a gentlemen named Mr. Denis Rollett (again whom I'm made numerous complaints), I have moved out of the hotel and am well on my way to recovery.
Just to give you an idea of the level of service, this is the reply m office recieved from Mr. Rollet
" Dear Ramesh,
I would appreciate if in the future you could please stop emails and phone calls to both Mr Nijhawan and myself. We do not feel it is necessary for either of us to be contacted either by yourself or Mr Currimbhoy.
Once again, the relationship between your account and the hotel is handled by Mr Konstantinos Kaklidakis. Should you have any queries, do direct them directly through him. I will ask him to respond to you with regards to the outcome of Mr Hooda's stay at the Cumberland.
Whilst writing please note that we will not be in a position to provide you with any records of past clients except for the number of room nights & revenue generated through the SH account.
However, I feel the Cumberland should be shut down since it seems to be a breeding ground for the virus, and Mr. Rollet is discouraging disclosure. I am also copying this letter to a number of newpapers in the UK, the Middle East through our partners there New Medical Center, and to a number of Indian publications so others do not have to go through my negative experience
On a seperate note, a prominent person, had the follwing issue AS MY GUEST :
" June 30, 2009
I am the Managing Director of the ____ Group based out of India, and currently a guest with your hotel. Your reference was provided by Eva, the front office/reception Manager.
We were referred to your hotel by a good friend (who I believe is also your corporate client), Mr. Sharik Currimbhoy.
We checked into 2 junior suites on the 25th of June, 09 and after a comedy of errors & in lieu of our original reservation (email enclosed); on the 29 th of June 09 were shifted into your apartment building adjacent to the main hotel building. We are currently occupying the rooms 006 and 008. Other than the surprising fact the air conditioning is not functioning, we find the apartments suitable.
This move, and the various problems being faced by us was handled superbly by Ms Joanna at your sales department, who we must compliment is an exemplary employee. Strangely the front desk staff managed, yet again to misplace our reservation, a situation which was handled superbly by your front office Manager Ms Eva.
Ever since yesterday the attitude of the front desk (at the apartment building) staff has been cold, rude and highly unhelpful. Generally they are always found holding the phone receiver in their hand – from the expressions/conversations it doesn’t appear these are official calls. Whenever they are approached for any help/assistance, they get off the phone reluctantly, only to give monosyllabic answers, and again resume their conversation.
Generally we are fairly easy going but today certain events unfolded that have compelled us to write this complaint note. Since this morning the air-conditioning units of both our rooms are not working. I complained twice since, once to Ms Joanna at the front desk here (not the Joanna referred to above), and second time to Emma, again at the front desk. Both of them were cold and rude and appeared to take no interest in the complaint – not surprisingly nobody showed up even until late afternoon (since we have a newborn baby, we were in the room all day),or even reverted stating the cause of the problem or action thereon. At this point I was compelled to call Eva, who was very kind – she came over to the room & told us that the problem could not be rectified today and would be done first thing tomorrow. Rudeness of the front desk staff was pointed out to her – she also acknowledged that the front desk staff should not have taken as much as half a day to revert on the nature of the problem & action taken thereon – especially since they knew the AC would take more than a day to be fixed.
This front office staff sunk to their lowest level when a girl called me in the room around 9 PM, informing us that our room reservation expired today & she then asked for our reservation code, threatening that failing which she would ensure she has us evicted from our room number 008. I informed her that both Eva & Joanna (sales dept) possess our reservation code, to which she replied that she can’t ‘get through’ to Eva & continued to ‘demand’ for code. I pointed out her rudeness and asked her for her name - no surprise it was the same Emma from the front desk! Perhaps feedback on her rude behaviour reached her & it was her way to get back. Incidentally she also refused to provide her ‘full’ name stating she ‘wouldn’t do so’. This sort of client interaction is so ridiculous that is borders on being despicable!!
We’ve suffered much too much. Anyhow, we request you to intervene and take appropriate steps so perhaps your future guests don’t have to suffer in the same way that we have.
Till today, when I ask Denis for a response, neither he not anyone else returns my calls.
In any case, I've moved out so I don't get reinfected in the Cumberland, and since I'm on day 3 of Tamiflu I'm feeling much better.
My warning, don't stay at the Cumberland, the service is terrible, and they're infected with Swine Flu, especially if you're over 50, be careful!